1. Introduction
These Terms of Service ("Terms") govern your use of the EndoAI mobile application ("the App") operated by ENDOAI LTD (Company No. 17385051, registered office: Derfelgadarn, Brynisa Road, Brynteg, Wrexham, LL11 6NS, United Kingdom) ("we", "us", "our"). By downloading, installing, or using the App, you agree to be bound by these Terms.
EndoAI is not a medical device. It is a wellness tracking application for informational purposes only. It does not provide medical advice, diagnosis, or treatment.
2. Nature of the Service
2.1 Wellness Tracking
EndoAI is a wellness tracking application that helps you:
- Log daily symptoms, medications, diet, exercise, and menstrual cycle data
- View patterns and correlations in your logged data
- Generate structured summaries to share with your healthcare provider
- Store medical documents for personal reference
2.2 Not a Medical Device
EndoAI is not a medical device as defined by the Medicines and Healthcare products Regulatory Agency (MHRA). The App does not:
- Diagnose any medical condition
- Provide medical advice or treatment recommendations
- Replace professional medical consultation
- Make clinical decisions on your behalf
AI-generated observations are pattern summaries informed by NICE guideline NG73 educational guidance, not clinical assessments. Always consult a qualified healthcare professional for medical decisions.
2.3 MHRA Compliance
We have designed EndoAI to fall outside the scope of medical device regulation. The App uses language consistent with wellness tracking ("patterns observed", "insights", "observations") and never uses diagnostic language. All AI outputs include appropriate disclaimers.
3. Account Registration
To use EndoAI, you must:
- Be at least 18 years of age
- Provide accurate registration information
- Maintain the security of your account credentials
- Accept responsibility for all activity under your account
You may create only one account. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Your Responsibilities
When using EndoAI, you agree to:
- Use the App only for personal wellness tracking purposes
- Provide accurate symptom and health information
- Not rely on the App as a substitute for professional medical advice
- Seek emergency medical help (call 999) if you experience a medical emergency
- Not reverse-engineer, decompile, or attempt to extract the source code of the App
- Not use the App to harm, harass, or mislead others
5. Subscriptions and Payments
5.1 Free Tier
EndoAI offers a free tier with daily records, core tracking, up to two medications, and up to three Medical Vault documents.
5.2 Premium Subscription
Premium features include Health Intelligence, appointment stories, AI-assisted document summaries, unlimited medication and Medical Vault records, and Doctor Preparation and Pain Diary PDF exports. Premium is available through monthly or annual subscriptions managed via the Apple App Store or Google Play Store.
5.3 Billing and Cancellation
- Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date
- Cancellation takes effect at the end of the current billing period
- Refunds are handled according to Apple App Store or Google Play Store policies
- We do not process payments directly; billing is handled by your platform's app store, while RevenueCat manages subscription status
6. Intellectual Property
EndoAI's original content, features, and functionality — including text, graphics, logos, icons, the Aura design system, and software — are owned by ENDOAI LTD and protected by intellectual property laws. Third-party services and models remain the property of their respective owners.
You retain ownership of any personal data and content you submit to the App. By using the App, you grant us a limited licence to process your data solely to provide the service as described in our Privacy Policy.
7. Data and Privacy
Your use of EndoAI is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Key points:
- Health data is processed based on your explicit consent
- Data is processed using the providers and safeguards described in our Privacy Policy
- You can export or delete your data at any time
- We never sell your personal data
8. Limitation of Liability
To the fullest extent permitted by law:
- EndoAI is provided "as is" without warranties of any kind, whether express or implied
- We do not warrant that the App will be uninterrupted, error-free, or free of harmful components
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for the App in the 12 months preceding the claim
- We are not liable for any health outcomes resulting from use of or reliance on the App
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under English law.
9. Indemnification
You agree to indemnify and hold harmless ENDOAI LTD, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the App or violation of these Terms.
10. Termination
We may suspend or terminate your access to the App if you:
- Violate these Terms of Service
- Use the App for unlawful purposes
- Engage in behaviour that harms other users or our systems
You may terminate your account at any time by deleting your account through the App settings or by contacting us. Upon termination, your data will be handled as described in our Privacy Policy.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via the App or email. Your continued use of the App after changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the App and delete your account.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
For any questions about these Terms:
Operator: ENDOAI LTD (Company No. 17385051)
Registered Office: Derfelgadarn, Brynisa Road, Brynteg, Wrexham, LL11 6NS, United Kingdom
Legal / General Contact: hello@endoaiapp.co.uk